Summary

Not too many features, it is built more for simplicity than features. So great if you don’t need very advanced features, and don’t have so many files that a cap does not matter.. If you want to, sign up now.

JustCloud is a new contender in online cloud backup industry. In fact, it was started in 2010 by a company called Just Develop It. As new as they may be, they offer one of the most simple online backup and sync solutions in our top 10 list. It’s so simple that it is like a double-edge sword. The simplicity itself can be both advantage and annoyance. It currently offers personal plans as well as business plans. However, you cannot view the pricing up front and have to signup in order to view prices, although they don’t ask anything more than email, name, and password.

One thing you need to be aware of, a lot of features on JustCloud cost an extra fee. In other words they do a lot of “upselling”. However, since their basic price is very low, and the software is very good, even with these occasional fees you will get a good deal compared to other services.

Video Review


To see the video on youtube click here.

Pricing Pricing Plans

One thing we actually come to hate about JustCloud is (as much as we love their software and simplicity) that there is nowhere on the website with pricing information. Yes, you read that right. You have to enter your name, email and password to sign up and then they will ask you to download the software, which is only about 20MB in size. For Personal account users, you will be immediately brought to download page. Free account comes with limited 15MB syncing space and unknown backup. Then if you want to upgrade to paid account, you have to log-in on the website and click on “Upgrade” which will bring you to pricing page.

It seems like they really want us to sign up for 2 years plan, as it offers lowest cost per GB and can save tons of money. Let’s explore their current pricing plans.

For Personal Accounts

  • Home – 75GB Storage. $3.59/month if you pay for 2-years upfront. $5.56/month if you opt for monthly plan
  • Premium – 250GB storage. $3.95/month if you pay for 2-years upfront. $6.36/month if you opt for monthly plan
  • Unlimited – Unlimited storage. $5.56/month if you pay for 2-years upfront. $7.96/month if you opt for monthly plan

Interestingly, they offer “Anytime” money back guarantee. So basically, in case you are not satisfied with your purchase down the right, then you can ask back what you paid for. We haven’t tried this out yet so we can’t really tell what will happen if you choose to stay with them for 2 years and then suddenly change your mind after one year and half, or after 1 year and 11 months. But then, online backup solutions aren’t like products we use and get tired of. We grow attach to them and become dependent on them, as thousands of our files will be backed up there. So we are guessing that not many people (maybe except some disgruntled customers) have exploited this offer. We still have to see how far they will go since the company is only two years old.

For Business Accounts

The business accounts also seem to push 1 year upfront payment, with 20% discount across all accounts.

  • 100GB Plan – $12/month if you pay for one year upfront. $15.99/month if you opt for monthly plan. Backup up to 4 computers
  • 250GB Plan – $21/month if you pay for one year upfront. $27.99/month if you opt for monthly plan. Backup up to 4 computers
  • 500GB Plan – $30/month if you pay for one year upfront. $39.99/month if you opt for monthly plan. Backup up to 4 computers

“Anytime” moneyback guarantee is applicable for business accounts as well.

For Reseller Accounts

It is interesting to see that we can immediately look for pricing plans at Reseller accounts page, without having to sign up. We seriously wonder why the heck they won’t put it up on Personal and Business pages as well.

  • 500GB – $24.95/month
  • 1TB – $44.95/month
  • 2TB – $74.95/month

All three plans offer additional storage at varying prices per GB, and a flat fee of $0.99/user for each users you get. And there is $0.50 per additional service fee as well. Although you are a reseller, you can brand the software, the website and everything with your own logos and whatnot, so this is essentially a white label service.

You can either sell back their default plans or customize and offer your own plans. Pricing and everything are totally in your control as well.

Features Features

JustCloud is simple but quite feature-rich. However, you won’t find really advanced features you see at services like SugarSync or Carbonite here, as the company aims to be the simplest cloud backup service.

  • Sync across multiple devices (think Dropbox and SugarSync) with 1GB free syncing storage for all paid accounts. You can upgrade up to 20GB at an additional cost
  • Unlimited devices for syncing
  • 100% automated
  • Schedule options
  • Mobile access from iOS and Android devices
  • Private or public sharing options
  • Works on both Windows and Mac

Yes, that’s about it. If you are looking for “wow factor” in the features, you might be disappointed. However, look at how simple the features are. Like we mentioned several times before, JustCloud aims for utter simplicity and a cloud backup that “just works”. Even for Business accounts, you only get one more additional feature: backup up to 4 computers. That’s it.

For Reseller accounts, you get standard options such as white label branding, customize your own packages and pricing, billing, monitor usage and stats, and such.

Oh and for Linux users, you may rejoice to hear that JustCloud is currently developing a Linux software for their services, although they cannot give any ETA on when it will be launched.

Security Security

Security is a big thing for all cloud backup services. After all, our data are on someone’s servers and network. If they aren’t secure, we are practically doomed. JustCloud stores files on Amazon S3 for storage, and uses their own grid infrastructure for processing everything. It is not clear if JustCloud owns their own data centers or house their network at a third party data center. Either way, it seems their data centers have pretty good protections, both physical and cyber-wise. The files are encrypted using 256-bit encryption key, although they didn’t state any further than that. So it’s suffice to say that our data at JustCloud are more or less secured.

Customer Service Customer Service

Customer service is kind of a disappointment for us. There is no telephone support nor live chat, but they provide video tutorials, FAQs which also act as knowledgebase, and a forum. If you still have questions, you can actually submit a ticket or email the support, but that’s about it. However, with such a dead simple software, we really don’t see a lot of needs for a customer support.

The Process

After you signup, you will be immediately prompted to download the software, which is about 20MB. Then you will be brought to Account Center page.

It is still unclear what your current free account storage is, not until you install the software anyway. The account center page is pretty self-explanatory so we will skip that.

Once you install the software, you will see how simple it is. The interface is so straightforward.

You can schedule your backups to run up to once an hour. You can also exclude certain file types and limit file size. Basically, it is possible to just backup your documents and photos but skip your movies altogether. One limitation with such a simple program is that JustCloud only allows a single backup routine. So you can’t set your RAW image files to be backed up once an hour, and the rest of your files once per day.

Browsing your files in the software is also dead easy. We find out that the software doesn’t take too much system resources, which is always a plus.

Sync folder is a separate dedicated folder which operates like Dropbox folder. You just put in files you want to sync in there, and it will sync across all other computers and mobile devices logged into same account.

Once you’ve been using JustCloud for a while, they will prompt you to upgrade your account to a quicker account. There are also some other features that they will ask you whether you want to buy. It is up to you whether you decide to buy these, they are worth the price. As we said before, due to their good starting price, with unlimited storage, JustCloud still offers a good deal even with these upgrades.

Conclusion Conclusion

If you are looking for a dead-simple backup service that comes with nice syncing option (although with capped data), and you can’t be bothered with advanced features, then JustCloud is definitely for you. If you are a power user and want more control in your backups, you will feel that JustCloud falls short in many aspects. We do feel that at its price point (if you commit to 2-year plan), it’s worth a shot and can serve as your secondary backup. Heck, even as primary backup, it will serve you well. We still feel a bit disappointed with their lack of telephone or chat support though. But then, whoever using such a simple service may not need such a dedicated live support. The verdict is not out yet, so we will have to wait and see.


Published 2012-09-05
Written by Pete Zaborszky

Pete runs Best Backups and wants to get detailed information to the readers. He is dedicated to being the best and providing the highest quality at anything he does. You can also find him on Twitter or Google+

13 responses to “JustCloud Review

    I’ve had super bad experience with JustCloud. Early in 2013 I tested and clearly stated to the rep that JustCloud DID NOT meet my needs, however they continued to charge my CC and I did not notice. Recently I’ve exchanged several emails, it have been very difficult to get answers to my questions. Finally they claim they have canceled my account )which they should have done when I told the rep it did not meed my needs) and made a small refund (far short of the payments). In the latest email 2/20/2016 they state “I am sorry to inform but all the account details are deleted and we do not have any records of your card details now. ” Obviously they don’t seem to utilize their back up service. I personally consider them to be a scam. I’d give them a rating of -10 if possible.

    I’ve had similar issues. I signed up for the 2 year unlimited plan. But, I found out it was limited when my recent photos were not uploaded (even though their upload tool indicated uploading was completed.)
    Even if you pay for an unlimited account & even earn extra space, they have a cutoff point that is not revealed until you realize you can no longer upload–my limit was 86GB. If I can, I’ll add their email that states the limit. They also charge extra for everything, including automatic video uploading, faster uploads (which still are not all that fast).

    I signed up for this service and it immediately began adding things I didn’t order or want, then charging them to my credit card.

    They make it very hard to candel. I finally got them to cancel the service and credit back to my card by threatening to notify the credit card company.

    When I first saw the information on Just Cloud, I was impressed. Their interface was easy to use so I bought the 2 year plan. Then I was almost immediately faced with a limitation on the amount of storage space I needed so I bought the unlimited plan. All was well for the first backup – except it took forever. So I upgraded to the turbo feature. Translation: more money.

    Then I noticed that some of my files didn’t seem to automatically back up. I needed a file when I was out of town so I signed into the account and was able to see my files. I noticed that a recent update to the file I needed didn’t show up. The last update was about a month old yet I had the service set up to back up daily.

    Then I was out of town for a month. When I got around to looking at Just Cloud, I saw that a backup had supposively been running for about 5 days yet looking at the files, I saw no updates whatsoever. I tried to open the control panel but it was gone. This could and probably was an issue on my end.

    I uninstalled and reinstalled the software. My files were all still there and amazingly, that backup that had been running for 5 days now showed it had been running for 7 days but nothing was being backed up. Contacted technical support by email. You can’t talk to anyone and no chat was available at that time. They tried to help but everything they suggested were things I had already tried. Since I had 2 backups anyway (an internal hard drive backup and an external backup), I decide to cancel the service because I just couldn’t make it work and nothing in their FAQs seemed tobe applicable to my computer.

    So, I cancelled my service. At that point, I got a message from their Tier 2 support suggesting a remote session where they would look at my system and figure out what was wrong. I agreed and set a time per their request. I got no response so I set a new time and still no response. When the response came, it was from their person handling subscriptions who said my service had been cancelled per my request but since more than 30 days had gone by, I was not eligible for any refund on my 2 year subscription.

    So, my advice to anyone using their service is as follows:
    1) Things you really need are going to cost extra.
    2) pay month to month. I lost about 21 months worth of subscription fees.
    3) Maybe even a better solution is don’t use them at all.

    I was just about to buy an external hard drive when I got what seemed an unbelievable offer of unlimited storage for £2.48 a month, so bouught it. They actually charged me a few pence more then they stuck VAT on top so actually I paid about 25% more then I thought at the start, but it still OK.

    The uploads are very very slow

    Beginning to wish I had not bothered.

    When I signed up for JustCloud a year ago, I was so impressed that I signed up for an additional two years. I wish I still had such a high opinion, but I don’t. Here’s why.

    I have a number of drives, each with thousands of folders and tens of thousands of files. It was so great to be able to back up a whole drive by simply dragging and dropping it onto the JustClound PC application. Ten seconds, and walk away. You’re done. JustCloud does the rest.

    That is, until a month or so ago, when JustCloud removed the ability to drag and drop folders. Now, you can only drag and drop files. With thousands of folders, it would now take days to do what used to take me ten seconds. The service is now utterly useless to me.

    I contacted JustCloud, and when they confirmed that they no longer support dragging and dropping of folders, I asked that they cancel my account. They were more than happy to do that, but they refused to refund the payment for the unused two years of service.

    It’s not like I had any choice. JustCloud was no longer able to provide the service that I paid for. The responsibility is theirs, and I don’t think it unreasonable to expect to be reimbursed. Yet they refuse.

    JustCloud used to be a great service, and it deserved its number one spot on the charts. Not any more. If you are considering signing up with JustCloud, do yourself a favor and look very closely at the alternatives. There are no doubt comparable services out there with better ethics and business practices.

    I trusted Just Cloud with my data WRONG I had checked that it was all backed up I had even remotely connected and used the date which was stored No problems Until my server blew big time Tried to download my data and only 20% there, No compensation Here is the last correspondence for Just Cloud I will leave you to your one conclusionsHi David,Due to a bug with the way in which file path and folder paths are stored, using resource ID numbers, in some cases the ID numbers can become unattached from one another in a path.Regrettably no solution can be reached to recover this data, there is Petabytes of data to trawl through and development are only working on a solution to prevent it happening again. They cannot provide a solution for finding this data.I am sorry to be the bearer of this information, I completely understand the situation this puts you in. Unfortunately there is nothing I can possibly say that would help so I suspect you will agree it is better if I say nothing more than what I already have done.Kind Regards, — George ScottProduct & Development teamJust Cloud

    I have struggled with trying to understand why I had multiple copies of pictures I have taken suddenly appear on my camera roll. Is it because I had both iCloud and just cloud on my iPhone. Can anyone explain the difference between the two clouds”’,,,,, I finally disconnected from iCloud and am not experiencing the same issue. Is this a wise decision? Can anyone tell me for sur

    I signed up with them roughly a year ago and had similar bad experiences related to the aforementioned commentary. They lie about the free space (and it’s slower than molasses running down an icicle). They constantly “nag” you to upgrade this & that and by the time you add up all their ‘extra services’ you are paying way more per month than they lead you to believe at the outset. Getting a refund is a nightmare but if you stick with it and don’t let up on them, you eventually will get your money back. I do not and will never recommend JustCloud EVER again to anyone, not even someone I don’t like! Oh, and while I thought it was backing my files up every day and all was well, it had not been doing ANYTHING… all that was on the site was the very first backup, nothing else……. I was so upset & nothing that customer support suggested worked — including reinstalling their software three times. Very disappointing experience.

    I am very disappointed in the justcloud service, which I purchased based on good reviews from experts and users. I purchased an unlimited account with a 2 year subscription. Upon using 1.07 TB of storage space I was told I had to pay an extra $30/month (on top of the $78/month I was already paying) for a business account. Prior to this, my ability to backup files was ceased without any notification from the company. In fact, their application alleged that files were backed up daily, when in fact they were not I am not a business user, I am a student. I was shocked at the poor customer service and astronomical price charged for this service. I am in the (rather lengthy) process of canceling my account and transferring my files to an external hard drive.

    Before downloading this software, check the web for complaints. You will find many, as
    they are basically a bait-and-switch scam. They taut it as free and unlimited, but neither
    is true. For the “free” version, storage is limited, as is file size. And it is very very slow;
    after purchasing an upgrade for a speedier version, it is still very very slow. It finally quit
    altogether. There is also a charge for additional storage, and even for any help request.
    Cancelling is very difficult, but possible with persistence. A year after cancelling, they
    tried to slip a renewal through on PayPal. I had to file a dispute with PayPal then block
    Justcloud from charging anything through PayPal.
    Avoid like the plague.

    I started out being a very happy customer. Justcloud.com is fast and the GUI is nice. I was so happy that I bought 2 years license with unlimited backup and a lot of their extra services a year ago. But a few days ago I recievd an email telling me that my account was flagged. I had uploaded about 1700 GB data. I was told to cancel my account within 30 days and move to their Business account wich cost a lot more. To get 2 TB of data it would cost me 125$ a month. I cancelled my account and asked for a refund – at least for some of my money – as I had payed for two years and not even used one year backup. But they denied giving me any kind of refund.

    I will not recommend this company. They are not telling the truth about their products and I will never use Justcloud.com again. Instead I have found another online backup that gives me “real” unlimited backup for only 50$ – a year!!!!

    Keep away from Justcloud.com if you do not want to get a bad surprise and pay a lot for nothing.

    I have been using them for a year and it has been fine, their software was really easy to set up and has been running in the background. Great!

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