Profile of MyPCBackup

User Comments

• ElephantDrive | Top Online Backup Services, Cloud backup Services says:

  September 17, 2012 at 9:40 am

  [...] folder” service. So they are in a similar business to something like Dropbox, and not MyPCBackup. They actually offer a free service of 2GB, and there is a 30 day trial for 25GB which is pretty [...]
• James says:

  September 26, 2012 at 3:37 pm

  Price
  Features
  Reliability
  Storage Space
  Speed
  Customer Service

  MyPCBackup were pretty easy to set up, and I got my stuff backed up in a day. They did bombard me with emails about special offers, which was a bit annoying.

  Their price is pretty good, although I’ve found cheaper for unlimited storage. All round though the software just sits in my tray and does what its told.
• Alan O’Brien says:

  June 7, 2013 at 2:54 pm

  Price
  Features
  Reliability
  Storage Space
  Speed
  Customer Service

  MyPC Backup Unlimited is limited!

  Summary: This cloud back up service worked well but there are vague “fair usage” terms which are given no prominence on the main website and you are not warned when you breach them.

  Detail: I’ve had MyPC Backup for 15 months and mostly it has worked well. There have been glitches but tech support was helpful and solved them.
  I sample check from time to time that new files on my home computer’s C drive have appeared in the online back up. Recently I found that files were not appearing in the cloud folder. I ran MyPC Backup several times to no avail. I contacted support who at first were helpful in making suggestions about the cause of the problem. After a couple of exchanges I said their solutions had not worked.

  The next response on 25 May 2013 wasn’t from the tech guy but from 2 people who had this email address: . They said:

  “Hi Alan,

  Regrettably our fair usage policy does apply here and we require you to upgrade to a business account to continue backing up. (www.mypcbackup.com/business)

  14. Termination and Fair Use Policy
  If you have purchased a MPCB Product or Service that is inappropriate for your actual usage, MPCB may require you to switch to an appropriate MPCB Product or Service which may result in your having to pay MPCB additional fees for use of the appropriate product or to terminate your purchased MPCB Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your MPCB subscription.

  (www.mypcbackup.com/terms)

  In this case we can provide you with a pro-rata refund due to the inconvenience caused if you do not wish to upgrade to a business account.

  Kind Regards,

  –
  George Scott
  Product & Development team
  MyPC Backup
  http://www.mypcbackup.com
  –
  Matt Curd
  Product & Development team
  MyPC Backup
  http://www.mypcbackup.com”

  There are number of points here.

  1. I had joined the “Unlimited” back up service. If you Google this you will find it just says “Unlimited Storage”. There is no qualification eg an asterisk pointing you to conditions or limitations. If you click on the “Unlimited Storage” link on the main page you get another page which says:

  “Store as much as you want, when you want!

  “No need for external drives.”

  “No limit on file type.”

  “Truly unlimited storage.”

  Innocently I took “truly unlimited storage” to mean what it said.

  2. At no time had I received any warning that I was about to breach or, indeed, had breached any conditions. If I had not checked I might have assumed my data was still being backed up. There was no sign that anything was wrong. So I could have had a crash and lost data which had not been backed up.

  3. I am a home user. I am retired and don’t have a business. I do have a lot of data – photos, music etc – because I have had a computer for 30 odd years and have kept everything. MyPC Back up say I have 2 terabytes backed up. But after the initial back up I am not backing up huge amounts.

  4. When you look at the conditions mentioned in the Founders’ email you find they are vague in the extreme. You can see for yourself by following the links they mention but the relevant condition is 14 – Termination and Fair Use Policy. The key passages are:

  “MPCB SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF MPCB PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY MPCB TO BE USING THE MPCB PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY MPCB . . .
  For example: If MPCB believes that you are using our service for business or commercial use, MPCB has the sole discretion to amend your service to our Business and Enterprise service which may require you paying additional fees or termination of your account. MPCB may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of MPCB Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of MPCB Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of MPCB’s customers, generally.”

  How on earth can a user know whether they exceed the “average level of monthly usage of . . . customers generally”?

  Naturally I immediately protested to MyPC Backup. I told them I was not a business user and objected to the complete lack of warning. I also asked them how they justified their “unlimited” back up claims. Despite several reminders I have had no response.

  If I was feeling kind I’d say the MyPC Backup advertising was misleading. In fact I think they are dishonest and the lack of notice about exceeding limits is appalling.