Price Features Security Speed Customer Service WARNING: Carbonite does not backup very important files that you put in your Mac Home directory. I called a tech support person after I couldn’t find some of my files and they told me the only files it doesn’t backup are video files. Not true. I’ve since learned there are over 100 file types that Carbonite doesn’t backup. Some of them very important. I made the mistake of paying for 2 years of service instead of just one. I asked for a refund and they refused saying it was past the 30 day trial period. I’ve also seen other reviews that say they automatically charge your credit card again when your service expires. That person had trouble getting a refund too until they finally had to contact the Better Business Bureau. Do your research and you’ll find better alternatives such as iDrive or CrashPlan.