Price Features Security Speed Customer Service I did not have a good experience with this company. First, we signed up and got the backups going, for some reason the back-ups would keep more versions then we specified and we were going over our space limit. Only after multiple “Tickets”, emails and phone calls did we get it fixed. We were threatened to have a hike on our fee, it was frustrating because we were doing everything we could to delete the data and it would not go away. Fast forward several months, we got the local cloud going, we did feel it was a service that would help us. Once we got that going, we invested in a Ready NAS Device to create an Office Cloud. We were were hit with hidden fees, there is a $60 fee per month for the Office Cloud. We were having problems and were making phone calls and tickets, it was very frustrating. We don’t do business with vendors who are not upfront with fees not matter the amount, we feel were were victim of “bait and switch”. If they were honest about the $60 fee hike we would have been ok with it, but they never indicated that to us until we owned a $1800 NAS device and were trying to set it up. We terminated our service because of this. We will not do business with Egnyte.