Price Features Security Speed Customer Service The backups are difficult to navigate, with no way to search for duplicate files (which are common since moving a file on the computer means it ends up in both locations on the backup) and no way to determine which folders contain updated files was the up to date one (the modified date of the folder does not reflect files being added to it). Deleting apparent copies of the folders made all of the files in all folders disappear! So far, customer service has been completely unhelpful. In addition, each time I delete a file manually, I get a message asking if I want to upgrade, and selecting “Please don’t ask again” has no effect. Basically they seem to be trying to force me to pay more money to continually upgrade.